Answer : Jail visits are no longer scheduled by the jail visiting staff. All visits are handled by Telmate. Telmate is an outside company that facilitates visitation for many correctional institutions in the U.S. All visits are by video monitor throughout the jail. Visitors will need to set up an account with Telmate in order to schedule a visit. This can be done by going online to the Telmate website, www.gettingout.com or by coming into the jail visiting area and using the Telmate kiosk in the visiting waiting room. You will need a state issued driver’s license or ID to complete the registration. Once a visitor is registered, they can schedule a visit with an inmate/detainee by following the prompts on the website. The inmate/detainee also has the option of scheduling a visit with friends or family once they have been registered. After a visit is scheduled, the visitor will receive a message on the website when the visit has been confirmed by the inmate/detainee. You will need to allow 24 hours once the visit has been scheduled for the visit to be confirmed by the inmate/detainee. Visits will only be accommodated if the inmate/detainee has confirmed the visit. You may also call the Telmate customer service number toll free at 1-866-516-0115 to register or schedule a visit. The visitor will arrive at the jail at the pre-arranged time and go to the visiting desk for further instructions. The first two 30 minute visits at the jail for the week are free. Any visits after that will be charged $7.50 per 30 minute visit. Free on-site visits start over each Wednesday. Visits at the jail are available Monday thru Friday, 9:00 am-10:30 am, 1:00 pm - 3:30 pm and 7:00 pm - 9:00 pm. There will be no on-site visits on holidays.
Visitors also have the option to visit an inmate/detainee through their own computers or mobile devices. There will be a charge of $12.00 per 30 minute visit. The Telmate website will have information on how to set up these visits. Online visits are not counted toward the two free on-site visits. Remote visits are available 7 days a week and holidays, 9:00 am - 10:30 am, 1:00 pm - 3:30 pm and 7:00 pm - 9:00 pm.
Rules : For visits at the jail visiting area, certain jail rules apply. All visitors, except those under the age of 16, must show photo identification including their date of birth, current address, and signature. A warrants check will be done on all visitors. A maximum of three persons may visit at one time. This will count as one visitation period. Visitors age 12 to 17 must be accompanied by a family member 21 years of age or older, unless the visitor is a spouse. A spouse under the age of 18 must show a marriage license and photo identification to be admitted for a visit. All visits will be monitored. Inappropriate behavior from either party is prohibited and may result in termination of the visit and a loss of future visiting privileges.
Visitors who have been booked into the Utah County Jail within the last 2 years are not allowed to visit. Exceptions can be made for immediate family members - spouse (with proof of marriage), father, mother, son, daughter, brother or sister. Anyone on probation or parole may not visit.
Dress Code : The Utah County Jail has a dress code requiring visitors to dress modestly, for both jail and online visits. Short shorts, mini-skirts, low cut blouses or pants, bare midriffs, tube tops, spaghetti straps, etc. are not allowed.
Restricted Items : Cell phones, cameras, recorders, weapons, knives, lighters, tobacco, purses, food or drink are not allowed in the jail.
Children : Children under the age of 12 may only visit inside the jail during the first seven days of each month. Children must be accompanied by an adult. A total of only three visitors in any combination of adults and children may visit at one time. Children must be controlled while visiting at the jail or the visit will be terminated. Children may not be left unattended in the public lobby or on jail grounds. Limitations on which days and how many children can visit only apply to visits at the jail.
Inmates have the right to refuse a visitor and may choose to not confirm your requested visit. In this case, the visit will not be accommodated.
Attorney and Clergy visitation: Attorneys and Clergy may visit from 8:00 am to 9:30 pm daily except during mealtime and headcount. Attorneys and Clergy must bring documentation identifying their position. Attorney and Clergy visits do not count against the two free visits per week allowed to inmates/detainees. Attorneys may use the attorney visitation rooms in the visiting lobby. Clergy will be allowed free visits on the on-site video monitors, however, it will be necessary to be cleared by visiting staff, register with Telmate, and schedule the visits before they will be allowed. Attorneys and Clergy are welcome to use the remote online visiting from outside computers and mobile devices, however, the $12.00 fee will apply for each visit.
There will be more detailed printed information available at the jail visiting lobby in case you have questions about the visiting procedures.
Monday through Friday 9:00 am - 10:30 am, 1:00 pm - 3:30 pm and 7:00 pm - 9:00 pm.
Canyons 1: Monday - Friday 1:00 pm - 3:30 pm and 7:00 pm - 9:00 pm.
No one may visit who has been booked into the county jail in the previous five years or who is currently on probation or parole. (The only exceptions will be the immediate family and must be approved by the jail administration.)
An email system is also available for inmates to correspond with their families; it can be accessed at www.gettingout.com.